A. Qualifications

Neurodevelopmental Consultants Clinic Limited is an organisation run by qualified clinicians in the field of neurodevelopment.  The directors are Consultants in Child and Adolescent Psychiatry and Clinical Psychology with extensive experience of assessing and treating neurodevelopmental conditions across the lifespan.

B. Our Terms of the Contract

When we use the words “we”, “our” or “us” in these Terms we mean Neurodevelopmental Consultants Clinic Limited and when we use the term “you” or “your” in these Terms we mean the person who will receive the care and Services.

If you are signing these terms on behalf of a child who is under the age of 18, you agree that you will be bound by these Terms even if that child breaches or is not bound by any part of these Terms. In these circumstances, when we use the term “you” or “your” in reference to any obligations you may have under these Terms we mean the person signing on behalf of the child as well as the child.

C. As the provider, we shall:

1. Offer clinical services in accordance with our schedule of fees (appendix 1).
2. Make every effort to provide the Services on the date agreed. However, we cannot always promise this, and we reserve the right to cancel or change the date of your appointment for any reason by providing you with reasonable notice, with the intention of rearranging your assessment or treatment session. There may be delays or cancellations for any reason, such as an event outside our reasonable control, operational or technical reasons or because your consultant does not think it is in your best interest for a particular reason. Where possible we will rebook your appointment for another date that suits you. If rebooking in a mutually agreeable timeframe is not possible, we will refund any advance payment you have made for Services that have not been provided.
3. Request certain information from you that is necessary for us to provide our services. If you do not provide this, after being asked by us, or it is incomplete or inaccurate, this may result in a delay or inability for us to complete our assessment or treatment.
4. Ensure that correspondence is forwarded to you in a timely fashion. We will aim to have diagnostic reports forwarded to you within 10 working days of the completion of your assessment.  Where this is not possible, the reasons for this will be discussed in advance. In accepting these terms and conditions, you are agreeing to have your diagnostic report forwarded to you by email upon completion.
5. Make every effort within reason to respond to email enquiries and requests for updates and points of clarification. You can contact us by email at enquiries@ndcclinic.com.
6. Preserve confidentiality save as expressly or by necessary implication authorised to the contrary. We are registered with the Information Commissioner’s Office (ICO number C1390132) and any information that I keep is subject to the Data Protection Act 2018 (DPA 18) and United Kingdom General Data Protection Regulation UK-GDPR see Information Commissioner’s Office: https://ico.org.uk.
7. Not incur any liability to you for any loss or damage which may be suffered as a result, directly or indirectly, by the supply of services being prevented, hindered or delayed as a consequence of circumstances outside of our control.
8. Use reasonable skill and care in the performance of all clinical duties to the best of our ability. In the event of dissatisfaction with our services, you shall put your reasons to us in writing at enquiries@ndcclinic.com.

D. Fees

Our fees are based upon the degree of responsibility and skill involved, and the time necessarily occupied on the work. A full schedule of fees applicable can be found in appendix 1.

(i) Private assessment and treatment work

At the Neurodevelopmental Consultants Clinic, we only provide services on a self-funded basis.  We do not accept payment via private medical insurance.

(ii) Deposit and payment

you are required to make a deposit of 50% of the total cost of the assessment or treatment to book an appointment.  The remainder of the balance will be paid 48 hours before the appointment.  You may pay for the appointment by bank transfer or cash.

(iii) Cancellation, non-attendance and late attendance fees

If an appointment is cancelled with more than 48hrs notice a full refund will be given.

If a cancellation is made within 48hrs of the appointment a charge of 25% of the total

fee will be applied.  If you do not attend for your pre-arranged appointment, you will incur a charge of 50% of the total fee.  All clients and/or accompanying individuals are advised to arrive 15 minutes before their scheduled appointment.  Late attendance upto 15 minutes after the scheduled appointment time will not incur additional charges or penalties.  However, this will reduce total consultation time equivalent to length of time of late arrival.  Attendance later than 15 minutes after the scheduled appointment time will be considered as non-attendance and will incur non-attendance charges as detailed above. 

(iv) Changes to assessment date

A request for a change of assessment date will only be considered if the request is made at least 48 hours before the agreed assessment date.  A new date will be agreed subject to availability.  This will incur a £100 administration charge.  This charge can be refunded if an assessment is completed and paid in full subsequently. 

Neurodevelopmental Consultants Clinic reserve the right to cancel any appointment at any time without prior notice.

E. Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our reasonable control. This may include (amongst other things) where we have to suspend performance of the Services because of a change in the laws and regulations that apply, or because of changes requested by you. If an event outside our reasonable control takes place that affects the performance of our obligations under these Terms, we will contact you as soon as reasonably possible to notify you, and our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our reasonable control. You may cancel the contract if an event outside our reasonable control takes place and you no longer wish us to provide the Services. Please see your cancellation rights under section C (iii).

F. Changes to these terms

We may change these Terms at any time, including, for example where we reasonably consider it will make it easier to understand; because of changes to the law, codes of practice or the way in which we are regulated; or to cover a development or change in the Services that we provide. If we have to change these Terms, the new Terms will only apply to any new care or treatment that you may receive and will not apply to any care or treatment that you may be part-way through when the change to these Terms is made. If you wish to end any care or treatment before it is completed, you may do so.

G. Complaints

If there is anything that you don’t understand about this agreement, or if you would prefer it in a different format, please let us know. Similarly, if you are not happy with any of your sessions or the standard of our work, I hope that you would feel able to talk to us about this.  Please send any complaints to complaints@ndcclinic.com.

H. Other important Terms

This contract is between you and Neurodevelopmental Consultants Clinic Limited. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this  contract, that will not mean that you do not have to do those things or prevent us taking  steps against you at a later date. For example, if you miss a payment and we do not  chase you but we continue to provide the Services, we can still require you to make the payment at a later date. These Terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.